Shipping & Returns

Shipping Destination: Natural Glow ships across the United Kingdom and Europe.

Shipping Time: Your order will be shipped within 3-4 business days following receipt of order. You will receive an email confirmation with the tracking number. Delivery time varies depending on the location.

Shipping Fee: The shipping fee is calculated at the time of checkout depending on your location. All orders over £100 qualify for free shipping.

Return Policy: All unopened purchases made directly through may be returned to within 14 days of purchase. In the case that you are dissatisfied with your purchase, please contact us at with your proof of purchase.

If the item is unopened, please ship back the product to us using a return form provided by our customer support team. Please note, shipping charges will not be refunded. You will receive the refund within 5-7 business days.

For hygiene reasons, all opened products are final sale and cannot be exchanged or returned.

In the case that your vibrator malfunctions, contact us for support at In order to effectively provide after-sales service, please keep the purchase receipts and do not attempt to repair the item on your own.